Return & Refund Policy

Return & Refund Policy

At Kidoria, customer satisfaction is our top priority. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Return Eligibility

You may request a return or replacement within 7 days of receiving your order if:

  • You received the wrong product.
  • The product is damaged or defective.
  • The product is incomplete or missing accessories.
  • The product is significantly different from its description or image.

To be eligible for a return, the product must:

  • Be unused, unwashed, and in its original condition.
  • Have all original tags, packaging, invoices, and accessories intact.
  • Show no signs of misuse, alteration, or damage caused by the customer.


Items Not Eligible for Return

Returns will not be accepted if:

  • The product has been used, washed, or altered.
  • Original tags or packaging are missing.
  • The return request is made after the 7 day return period.
  • The product was purchased during a clearance or final sale unless it is defective.
  • The damage occurred due to customer misuse or improper handling.

Parcel Inspection Upon Delivery

To ensure a smooth return or replacement process, customers are required to inspect the parcel in the presence of the delivery agent at the time of delivery.

Once the delivery agent has left the delivery location, any claims regarding missing items, wrong products, damaged products, or parcel-related issues may not be accepted or resolved.

By accepting the parcel and allowing the delivery agent to leave, the customer acknowledges that the order has been received in satisfactory condition.


Return Delivery Charges

If you wish to return a product for personal reasons, such as changing your mind, ordering the wrong size, or any reason not caused by our mistake, you will be responsible for paying the return delivery charge.

If the return is due to our error, including receiving a wrong, damaged, defective, or incomplete product, we will bear all return delivery charges.


Exchange Policy

We offer exchanges for:

  • Wrong size (subject to stock availability).
  • Wrong color or product received.
  • Damaged or defective products.

If the requested item is unavailable, you may choose a refund or store credit.

Refund Policy

Once we receive and inspect the returned product, we will notify you of the approval status.

If approved:

  • Online payments (bKash, Nagad, Card, Bank Transfer) will be refunded to the original payment method within 7 to 10 business days.
  • Cash on Delivery (COD) orders will be refunded through bKash, Nagad, or bank transfer after verification.
  • Original delivery charges are non refundable unless the return is due to our mistake.

Return Process

  1. Contact our Customer Support within 7 days of receiving your order.
  2. Provide your order number and clear photos or videos showing the issue.
  3. Wait for return approval and instructions.
  4. Pack the product securely with all original packaging and accessories.
  5. Once the returned item passes our quality inspection, we will process the replacement or refund.

Return Shipping Charges

  • If the return is due to our error, such as a wrong, damaged, or defective product, we will bear all return shipping costs.
  • If the return is requested for reasons other than our error, the customer will be responsible for the return shipping charges.

Order Cancellation

  • Orders may be cancelled before they are shipped.
  • Once an order has been dispatched, it cannot be cancelled and will follow the Return Policy.

Contact Us

For any return, replacement, or refund request, please contact:

Customer Support: 01560-016740

Email: kidoriaclothing@gmail.com

Business Hours: Saturday to Thursday, 10:00 AM to 8:00 PM